Cancellation policy

By placing a pre-order with Wulf Gaming, you agree to the terms below.

Paid in full up front. Payment is collected in full when you place your pre-order.
Prices are final. The price you pay at checkout is your final price. We don’t offer price matches, partial refunds, or adjustments if the price changes after you order.

TCG products, before release: Trading Card Game (TCG) pre-orders can be canceled for a 10% cancellation fee.
TCG products, on or after release: TCG pre-orders can’t be canceled once the product has been released.
All other products: pre-orders for non-TCG products, like board games and accessories, can be canceled with no cancellation fee.
Address changes: contact support at least 24 hours before the estimated release date to update your shipping address. We can’t be responsible for orders shipped to the original address if we weren’t notified in time.

Orders ship together. If your order includes both in-stock and pre-order items, the whole order ships once everything is available. Want your in-stock items sooner? Place them in a separate order.
Release dates can change. All release dates are manufacturer estimates and can change without notice. We’re not responsible for manufacturer or shipping delays.

We’ll let you know when it’s ready. You’ll be notified when your pre-order is ready for pickup.
14-day pickup window. We’ll hold your order for 14 days from the date it’s ready. Orders not picked up within 14 days will be canceled and refunded. For Trading Card Game (TCG) products, a 10% cancellation fee will be deducted from the refund.

Quantity limits. We may limit quantities on pre-order items. Trying to get around a limit, for example by placing multiple orders, means we’ll cancel the extra quantity and apply a 10% cancellation fee to it.
Manufacturer shortages. If a manufacturer reduces our allocation, pre-orders are filled in the order they were placed. Any order we can’t fill because of a shortage is canceled and refunded in full.

Non-refundable: membership is billed monthly, and each charge is non-refundable. Benefits start as soon as your membership is active, so we don’t offer refunds for unused time.
Cancel anytime: cancel from your account under Manage Membership. Your membership stays active until the end of your current billing period, and you won’t be charged again.
Exceptions: we’ll refund duplicate charges caused by a system error, or billing errors on our end. Approved refunds go back to your original payment method.

Questions about a pre-order or your membership? Email support@wulfgaming.com or visit our Customer Help Center.