Refund policy

1. General Product Returns

Trading Cards Policy

All Sales Final: All sales of trading cards are final. We do not accept returns or exchanges on sealed or single card products.

Standard Return Policy

For all other eligible items, please note the following guidelines:

  • Return Window: Return requests must be submitted within 7 days of delivery. Requests made outside this window will not be accepted.

  • Restocking Fee: All approved returns are subject to a 20% restocking fee, which will be deducted from your final refund total.

  • Condition Requirements: Returned items must be in their original packaging and completely sealed (if applicable). Opened, used, or damaged products do not qualify for a refund.

2. Shipping & Product Conditions

Shipping & Transit Damage

We are not responsible for water-damaged items or damages incurred in transit. If your package arrives damaged, please file a claim directly with UPS or USPS.

Incorrect Address or Refused Deliveries

Orders returned to us due to an incorrect address entry at checkout or being refused by the recipient will be refunded minus a 20% restocking fee and any applicable shipping costs.

Collector Condition Notice

Box, paint, and packaging condition may vary. While we aim to pack carefully, minor imperfections such as scratches, dents, or wear may occur. We do not accept returns for these types of minor cosmetic issues.

Missing Components (Board Games, Miniatures, Card Games)

If an item is missing components, you must contact the manufacturer directly for replacement parts first, as they are best equipped to assist with factory errors. Please exhaust this option before reaching out to Wulf Gaming support.

3. Monthly Subscription (The Wulf Pack)

Billing & Refund Eligibility

  • Non-Refundable Fees: All membership fees are billed on a monthly basis and are non-refundable once charged.

  • Immediate Benefits: Because membership benefits (such as discounts, early access, or exclusive offers) are delivered immediately upon activation, we do not offer returns or partial refunds for unused time within a billing cycle.

Cancellation Policy

You may cancel your membership at any time. Once canceled, your membership will remain active until the end of your current billing period. You will not be billed again unless you choose to re-subscribe.

Refund Exceptions

Refunds for subscriptions will only be considered in the following rare cases:

  • Duplicate charges caused by a system error.

  • Billing errors made on our end.

Any approved refund will be processed back to your original payment method.

4. How to Request Support

If you need to request a return, believe you were charged in error, or have questions about your membership, please contact our support team:

  • Email: support@wulfgaming.com

  • Tip: Please include your order number and the email address associated with your account to help us assist you quickly.