Refund policy

1. Trading Cards: All Sales Final

All trading card sales are final, including sealed product and singles. We don’t accept returns or exchanges on trading cards. Two things are still covered:

Condition issues on singles: if a single arrives in worse condition than listed, or you receive the wrong card, submit a claim within 48 hours of delivery under our Card Condition Policy.
Shipping problems: trading card orders are covered by package protection if they’re lost, stolen, or damaged in transit (see section 3).

2. Returns on Other Items

30-day window: in-store purchases can be returned within 30 days of purchase, and online orders within 30 days of delivery. Requests after that can’t be accepted.
Sealed and unused: items must be in their original packaging and fully sealed (if applicable). Opened, used, or damaged items can’t be returned.
No restocking fee: there’s no restocking fee, but you’re responsible for the cost of shipping the item back to us, unless you added free returns to your order.

3. Package Protection & Free Returns

Add package protection and free returns to your order in your cart for a small fee.

Package protection covers your order if it’s lost, stolen, or damaged in transit, including trading cards.
Free returns covers your return shipping on eligible items. Trading cards are final sale and aren’t eligible for free returns.

4. Product Condition

Cosmetic wear: box, paint, and packaging condition can vary. We pack carefully, but minor scratches, dents, or wear can happen, and we don’t accept returns for minor cosmetic issues.
Missing components: for board games, miniatures, and card games, please contact the manufacturer first for replacement parts. They’re best equipped to fix factory errors. If they can’t help, contact us.

5. Damaged, Incorrect, or Undeliverable Orders

Arrived damaged or incorrect: submit a claim through our Customer Help Center within 48 hours of delivery, with your order number and photos of the item and packaging. Once we verify the issue, we’ll send a replacement at no extra cost, or a full refund if the item is out of stock. You won’t pay return shipping on damaged or incorrect items.
Returned to us: orders returned because of an incorrect address entered at checkout, or because the delivery was refused, are refunded minus any shipping costs.

6. How Refunds Are Issued

Choose your refund method: when you start a return or claim in our Customer Help Center, you’ll choose how you want to be refunded. Please choose carefully, because your selection is final.
Refund method can’t be changed: once a refund has been issued, we can’t change or reverse how it was issued. For example, a refund issued as store credit can’t be switched to your card, and a refund to your card can’t be switched to store credit.
Processing time: refunds to a card or other payment method may take a few extra days to post, depending on your bank or payment provider.

7. Wulf Pack Membership

Non-refundable: membership is billed monthly, and each charge is non-refundable. Benefits start as soon as your membership is active, so we don’t offer refunds for unused time.
Cancel anytime: cancel from your account under Manage Membership. Your membership stays active until the end of your current billing period, and you won’t be charged again.
Exceptions: we’ll refund duplicate charges caused by a system error, or billing errors on our end. Approved refunds go back to your original payment method.

8. Request a Return or Refund

Start a return or claim through our Customer Help Center. For billing or membership questions, email support@wulfgaming.com. Include your order number and the email on your account so we can help quickly.