Shipping policy

1. Placing an Order

Orders can be placed through the Wulf Gaming online checkout.

  • Customer Responsibility: Please review your shipping address, email, and items before submitting your order. Customers are responsible for providing accurate delivery information.

  • Changes: Once an order is submitted, we may not be able to change the items, shipping method, or address before it ships.

2. Order Confirmation

  • After checkout, you’ll receive an order confirmation email.

  • If you don’t receive a confirmation, check your spam/junk folder and verify the email address entered at checkout.

3. Processing Time (Handling Time)

  • Standard Timeline: Orders are typically processed within 1 business day (excluding weekends and holidays), unless otherwise stated on the product page or during checkout.

  • Definition: Processing time includes order review, payment verification, and packing—it is not shipping transit time.

  • Delays: During high-volume periods (new releases, promotions, holidays), processing may take longer.

4. Inventory Discrepancies & Partial Shipments

We do our best to ensure accurate stock levels, but occasionally discrepancies occur. If we experience an inventory error or find that an item in your order is out of stock:

  • We will automatically issue a refund for the unavailable item(s) to your original payment method.

  • We will proceed with shipping the remaining in-stock items from your order without delay.

  • You will receive a notification email detailing the refund and the items that have shipped.

5. Shipping Methods & Rates

  • Shipping options and rates are shown at checkout and vary based on destination, package size/weight, and carrier service.

  • The shipping fee paid at checkout covers shipping and handling for that specific order.

6. Tracking

  • When available, a tracking number will be provided via email once your order ships.

  • Tracking updates may take 24–48 hours to appear after the shipping label is created.

7. Delivery Estimates

  • Delivery times are estimates provided by carriers and are not guaranteed.

  • Wulf Gaming is not responsible for carrier delays due to weather, peak-volume backlogs, service disruptions, or other events outside our control.

8. Shipping Address Changes

  • Address changes can only be made before shipment and only if the order has not entered fulfillment.

  • If an order is shipped to an incorrect address provided at checkout, the customer may be responsible for additional shipping or replacement costs.

9. Returns to Sender / Undeliverable Packages

If a package is returned to us due to an incorrect/insufficient address, refusal, or failure to pick up, we offer two options:

  • Reshipment: We can reship the order once it returns to us (additional shipping charges may apply).

  • Refund: We can issue a refund minus the original shipping/handling costs (when applicable).

10. Lost, Stolen, or Missing Packages

  • If tracking shows "delivered" but you did not receive the package, please check with household members, neighbors, and your local carrier first.

  • If the package is still missing, contact us promptly so we can assist with a carrier inquiry or claim when possible.

Note: Wulf Gaming is not responsible for theft after confirmed delivery, but we will do our best to help you work with the carrier.

11. Damaged Shipments

If your order arrives damaged, please follow these steps within 48 hours of delivery:

  1. Contact us immediately.

  2. Include your order number and clear photos of:

    • The shipping box (including the shipping label)

    • The packing materials

    • The damaged item(s)

12. Cancellations

  • Cancellation requests must be submitted as soon as possible after ordering.

  • If the order has already been processed or shipped, it may no longer be eligible for cancellation.

13. Pre-orders / Special-Release Items

  • If an order includes a pre-order item, the entire order may ship together when all items become available, unless otherwise stated.

  • Please note that release dates can shift due to manufacturer or distributor changes.

14. International Shipping

  • Duties & Taxes: If international shipping is offered at checkout, customers are solely responsible for any customs duties, taxes, or import fees charged by the destination country.

  • Transit times for international shipments may vary significantly.

15. Contact Support

For order or shipping questions, please contact Wulf Gaming Support. To help us assist you quickly, please include:

  • Your order number

  • The email address used at checkout