Shipping policy

1. Placing Your Order

Please double-check your shipping address, email, and items before checking out. You’re responsible for providing accurate delivery information. After checkout you’ll get a confirmation email. If you don’t see it, check your spam folder and make sure your email address was entered correctly.

2. Processing Time

Orders are usually processed within 1 business day (excluding weekends and holidays), unless the product page or checkout says otherwise. Processing covers order review, payment verification, and packing, not shipping time. It may take longer during new releases, promotions, and holidays.

3. Changes & Cancellations

Contact us as soon as possible if you need to cancel or change your items, shipping method, or address. Changes and cancellations are only possible before your order enters fulfillment. Once it’s processed or shipped, we may not be able to make changes. If an order ships to an incorrect address entered at checkout, you may be responsible for any extra shipping or replacement costs.

4. Out-of-Stock Items

If an item in your order turns out to be out of stock, we’ll refund it to your original payment method, ship the rest of your order right away, and email you the details.

5. Shipping Rates, Tracking & Delivery

  • Free shipping: orders of $149 or more ship free. TCG singles orders of $50 or more also ship free, and your cart shows your progress toward both.
  • Shipping options and rates are shown at checkout and depend on destination, package size, and carrier.
  • When available, you’ll get a tracking number by email once your order ships. Updates can take 24–48 hours to appear.
  • Delivery times are carrier estimates and aren’t guaranteed. We’re not responsible for carrier delays from weather, peak volume, or other events outside our control.

6. Undeliverable Packages

If a package comes back to us because of an incorrect address, a refusal, or a missed carrier pickup, we can either reship it (additional shipping may apply) or refund your order minus the original shipping cost.

7. Lost, Stolen & Damaged Packages

  • Marked delivered but missing: check with household members, neighbors, and your local carrier first. If you added package protection, file a claim through our Customer Help Center. Without package protection, contact us promptly and we’ll help with a carrier claim, but we aren’t responsible for theft after confirmed delivery.
  • Arrived damaged: submit a claim through our Customer Help Center within 48 hours of delivery. Include your order number and clear photos of the shipping box (including the label), the packing materials, and the damaged items. Our team will review your claim and follow up with next steps.

8. Pre-Orders & International Orders

  • Orders that include a pre-order item follow our Pre-Order Policy.
  • For international orders, you’re responsible for any customs duties, taxes, or import fees. Transit times can vary significantly.

9. Contact Us

Questions about an order? Email support@wulfgaming.com or visit our Customer Help Center, and include your order number and the email used at checkout.