Wulf Gaming offers products for sale before they are released, limited to 2 of each item per customer. Pre-order products must be paid for in full to place an order and reserve the product(s). We use several different distributors to fill orders and work very hard to fill every order. In the case of allocations or when we are unable to fill all orders, we will fill orders by the oldest order date first. If you have placed a pre-order and would like to cancel the pre-order before shipment, contact us and we will refund your order. If we are unable to fill your order due to allocations or other reasons, we reserve the right to cancel and refund pre-orders. In this case we will contact you via email to let you know about the cancellation.
If you place an order that contains both pre-order product and product that has already been released, we will hold your entire order until all the products are available to ship. If you wish to split your order into various shipments, we can do this upon request, but additional shipping costs may apply. You can also place separate orders - 1 order with just pre-order product(s), and 1 order with the in-stock items you would like to ship now.
Release dates for pre-order products are estimated release dates. These dates change often based on manufacturer and production delays, shipment delays, and other delays out of our control. We will do our best to update estimated release dates as we get information, but please be aware that these dates do change often. Please contact us at support@wulftradingco.com if you have any questions.
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