Cancellation/Refunds
- If you have placed a pre-order and would like to cancel before shipment, you can do so but a 15% cancellation fee applies. That fee will be deducted from your refund amount. We can also provide a 100% full refund of store credit as another option.
- If we are unable to fill your order due to fulfillment issues by our suppliers, we may choose to waive our 15% cancellation fee and offer a full refund. This decision will be made on a case by case basis by the sole discretion of Wulf Gaming.
- Please contact us at support@wulfgaming.com if you have any additional questions about our Pre-Order Policy.
General Policy
- Wulf Gaming offers products for sale before they are released. Many of these pre-order products will have a “maximum number per client” limitation. If this limitation exists, it will be clearly noted in the product’s description. If you order above the maximum amount per client, we will edit your order and refund the difference. That refund may also carry our 15% cancellation fee.
- Pre-order products must be paid for in full to place an order and reserve the product(s). We use several different distributors to fill orders and work very hard to fulfill every order. When we are unable to fill all orders, we will fill orders by the oldest order date first.
- If you place an order that contains both a pre-order product and product that has already been released, we will hold your entire order until all the products are available to ship. If you wish to split your order into various shipments, we can do this upon request, but additional shipping costs may apply. You can also place separate orders - for example, 1 order with just the pre-order product(s), and 1 order with the in-stock items you would like to ship now.
- Release dates for pre-order products are estimated release dates. These dates change often based on manufacturer and production delays, shipment delays, and other delays out of our control. We will do our best to update estimated release dates as we get information, but please be aware that these dates do change often.